5.1. One-Off Paid Services & Products

Most LX Services and Products involve a one-off payment that is made via our website prior to Service delivery.  This includes personalized Services (e.g. 'The Book of You', 'The LX System'), non-customized Products (e.g. 'Theory' and 'Life Priority Planner' books), and associated 'Gift Vouchers'.  It can also include consulting Services (e.g. 'Debriefs', 'Team-Building', etc) outlined at a high level on 'LX for Business' website (www.lx4b.com).

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For most one-off purchases of LX Services, you do not need to keep a credit card stored with LX, and payment can be made via established Third-Party providers.  For larger purchases, typically consulting based, separate invoicing, payment and terms & conditions may apply.

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When an LX Service or Product involves the physical delivery of an item the packaging and postage fee ("Delivery Fee"), or options, will be clearly stated if it is not included within the basic Service or Product cost.

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5.2. Subscription Paid Services

The use of certain ongoing LX Services may be subject to payment of particular fees, as determined by LX in its sole discretion (“Subscription Paid Services” and “Fee(s)”, respectively). LX will provide notice of such Fees then in effect in relation to such Services. If you wish to receive or use such Subscription Paid Services, you are required to pay all applicable Fees in advance.

LX reserves the right to change its Fees at any time, upon notice to you if such change may affect your existing subscriptions. If you received a discount or other promotional offer, LX shall have the right to automatically and without notice renew your subscription to such LX Service(s) at the full applicable Fee.

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As part of registering or submitting information to receive Subscription Paid Services, you also authorize LX (either directly or through its affiliates, subsidiaries or other third parties) to request and collect payment (or otherwise charge, refund or take any other billing actions) from our payment provider or your designated banking account, and to make any inquiries LX or its affiliates may consider necessary to validate your designated payment account or financial information, in order to ensure prompt payment, including for the purpose of receiving updated payment details from your payment, credit card or banking account provider (e.g., updated expiry date or card number as may be provided to us by your credit card company).

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You must keep a credit card stored with LX to pay for your Subscription Paid Services (“Stored Card”).

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5.3. Currency & Taxes

All Fees shall be deemed to be in G.B. Pounds, except as specifically stated otherwise in writing by LX. To the extent permitted by law (and unless specified otherwise by LX in writing), all Fees are exclusive of all taxes (including value-added tax, sales tax, goods and services tax, etc.), levies or duties imposed by taxing authorities (“Taxes”), and you shall be responsible for payment of all applicable Taxes relating to your use of the LX Services, or to any payments or purchases made by you. If LX is obligated to collect or pay Taxes for the Fees payable by you, and whether or not such Taxes were added and collected from you for previous transactions, such Taxes may be added to the payment of any outstanding Fees and will be reflected in the reciept for such transaction. 

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5.4. Returns & Refunds

i) Non-Personalized Products & Services - We are pleased to offer a return and refund policy on non-personalized products within 30 days of purchase if they have not been used.  Unfortunately, we cannot include the original 'packaging and postage' costs in your refund.  

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ii) Personalized Products & Services - We offer a full refund for these personalized products within 12 months of purchase if we have not started any physical production process associated with them (e.g. you have not yet completed your LX AI survey and we have not started to print your book(s)).  After we have started production and delivery of any personalized products and services we offer a return and refund policy within 30 days of the delivery date once you have returned the products to us.  Unfortunately, we cannot include the 'shipping' or 'production' costs in your refund.  Please contact Customer Services separately for further details on this return policy and refund levels.

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iii) Gift Vouchers & Coupons - We offer a full refund on any unused gift vouchers within 12 months of the original purchase.  When a voucher is used the return and refund policy of the purchased item(s) is followed, plus potentially at LX's discretion an additional 'handling' fee given the extra complexity that can be involved. Unfortunately, we can only refund the original purchaser of any gift voucher, and not the redeeming user if different.

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iv) Subscription Services - If you are not satisfied with subscription based LX Services that are subject to a Fee for a period of service or subscription commitment and which is your initial purchase of such service, you may provide notice of cancellation for any reason within fourteen (14) days of having first ordered or activated such LX Services (the “Refund” and “Refund Period”). The Refund is applicable only to the initial purchase of LX services. The Refund is not applicable to any additional purchases, upgrades, modification or renewals of LX Services. If you reside in a jurisdiction which requires a longer Refund Period, we will of course be happy to accommodate such requirements in accordance with all applicable laws. If LX receives such notice within such Refund Period, LX will refund to you the amount LX charged you for such LX Services, in currency you were originally charged in, and cancel them accordingly. After the Refund Period, the Fees paid by you are non-refundable and non-cancellable. In addition, if we find that a notice of cancellation has been given in bad faith or in an illegitimate attempt to avoid payment for services actually received and enjoyed, we reserve our right to still charge the User who provided such notice for any LX Services actually received, as permitted by law.

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v) Returns & Redelivery Process - Please email hello@lx-ai.com to initiate your return. Please kindly include your order number, which product(s) you are looking to return, and the reason for the return. Our customer service team will assist in expediting the shipping, and refund process. If you return any products prior to contacting us, we cannot guarantee that they will be accepted back by our warehouse.  You are accountable for the security of all products once they have been delivered to the address you provided, so if a 'tracked' item is confirmed by our distribution Third Party as delivered we cannot offer any refunds.  If you are concerned about the security of your delivery address please contact our customer services team for alternative arrangements prior to our point of dispatch. If delivery was attempted but failed and returned to us, any incremental costs of further shipping will have to be met by the customer.

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vi) Refund Levels - In all circumstances the original purchase price paid will be used at the basis for refunds, and not any full list price or subsequently changed prices (either increments or discounts).

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vii) Currency Effects - Please note that the Refund amount may be different from the amount you were charged due to currency changes. LX will not be responsible for any differences caused by the change of currency exchange rates.

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5.5. Invoices

LX and/or its affiliated companies may on request issue an invoice or credit memo for any payment for LX Services, Products, Fees or refund made to or by LX (“Invoice”). Each Invoice will be issued in electronic form and based on the country stated in your billing address and will be made available to you via your User Account and/or by e-mail. For the purpose of issuing the Invoice, you may be required to furnish certain Personal Information (as such term is defined in the Privacy Policy) in order to comply with local laws. Please note that the Invoice presented in your User Account may be inadequate with your local law requirements, and in such cases may be used for pro forma purposes only. 

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5.6. Subscription Auto-Renewals

In order to ensure that you do not experience any interruption or loss of services, certain Subscription Paid Services include an automatic renewal option by default, according to which, unless you turn off the auto-renewal option, such Subscription Paid Services will automatically renew upon the end of the applicable subscription period, for a renewal period equal in time to the original subscription period (excluding extended periods) and, unless otherwise notified to you, at the same price (subject to applicable Taxes changes and excluding any discount or other promotional offer provided for the first period) (“Renewing Paid Services”). For example, if the original subscription period for a Service is one month, each of its renewal periods (where applicable) will be for one month. Accordingly, where applicable, LX will attempt to automatically charge you the applicable Fees using the Stored Card, within up-to two (2) weeks before such renewal period commences. In the event of failure to collect the Fees owed by you, we may in our sole discretion (but shall not be obligated to) retry to collect on a later time, and/or suspend or cancel your User Account, without further notice. If your Renewing Paid Service is subject to a yearly or multiple-year subscription period, LX will endeavor to provide you notice prior to the renewal of such Paid Service at least thirty (30) days in advance of the renewal date.

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By entering into this Agreement and by purchasing a Renewing Paid Service, you acknowledge and agree that the Renewing Paid Service shall automatically renew in accordance with the above terms.  ​You may turn off the auto-renewal option for Renewing Paid Services at any time by contacting LX.

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5.7. Chargebacks

If at any time, we record a decline, chargeback or other rejection of a charge of any payable Fees on your LX account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, and your use of the LX Services may be automatically disabled or terminated. 

In the event a Chargeback is performed, your User Account may be blocked without the option to re-purchase or re-use it, and any data contained in such User Account, including any domains, applications, and Third-Party Services may be subject to cancellation and Capacity Loss (as defined in Section 6.3 below). 

Your use of the LX Services will not resume until you re-subscribe for any such LX Services, and pay any applicable fees in full, including any fees and expenses incurred by LX and/or any Third Party Services for each Chargeback received (including Fees for LX Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).

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5.8. Customer Services

If you have any questions or concerns regarding a payment made to LX, we encourage you to first contact our Customer Support team. We suggest you do this especially before filing a Chargeback or reversal of payment, in order to prevent the LX Services from being canceled and your User Account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable Fees, in addition to re-payment of all the Fees applicable to the LX Services purchased (and charged-back) by you.

We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the services rendered thereafter.